RBS Group customer services director Susan Allen has confirmed that the hangover from a software glitch that left account holders unable to access their funds is likely to rumble on into the middle of this week.
The glitch has marred not just the services of taxpayer-owned RBS, but those of its subsidiaries NatWest and Ulster Bank. “The knock-on effects of this technical failure mean there will be bumps in the road,” Allen said. “We will do everything we can to minimise further disruption.”
The management structure of the Realm’s oldest Firm has been pulled in for an overhaul, with reports suggesting that new Royal protocols introduced by Her Majesty the Queen have plunged Duchess of Cambridge Kate Middleton well down the pecking order – further down, even, than princesses Beatrice and Eugenie. Kate is now required to curtsey before the “blood princesses” from Prince Andrew’s marriage to Sarah Ferguson – yet will receive the same genuflection from Sophie Wessex, who has been steadily “demoted” from the position of second-highest ranking Royal female. Sophie held that position when Charles and Andrew were both unmarried, following their divorces, but with Kate and Camilla in place she has dropped down the family chart.
Wikipedia founder Jimmy Wales has written a passionate column arguing against the extradition to the United States of Sheffield Hallam University student Richard O’Dwyer. An up-and-coming web entrepreneur, O’Dwyer launched the site tvshack.net – a discussion hub that enabled users to talk about new TV shows and where to access them online. US authorities are now trying to pluck O’Dwyer from UK shores to answer charges of copyright infringement, an offence that could land him 10 years in jail.
Banking bosses have seen their pay rise by 12%, according to research by the newspaper. The rises have come at a time when profits and share prices have both fallen, casting doubt over the validity of remuneration policies at the country’s financial institutions. Top beneficiaries of the salary hikes include Jamie Dimon of JP Morgan Chase, and Vikram Pandit of Citigroup. An FT prediction indicates that shareholder revolts will play a key role in reining the rises in.
Isle of Wight Festival promoter John Giddings has apologised to music fans for management failings behind the event, which found itself in a quagmire of mud in the wake of torrential rain. Ticket holders suffered problems with entering the venue, with many vehicles grinding to a halt in the appalling conditions, and emergency metal tracks had to be brought in to mitigate the traffic queues. Similar delays are likely to hold up today’s campsite exodus. In one of the worst organisational crises to blight the event’s early stages, 600 people were stranded on Solent ferries unable to disembark thanks to gridlocked traffic on the island.
As Jimmy Carr’s tax affairs continue to attract attention, TaxPayers’ alliance political director Jonathan Isaby has suggested that the beleaguered comic should consider investing in a 13-foot tall replica Carr head once built for a TV crisps ad. The object is currently on sale in a salvage yard owned by scrap merchants Paul Johnson and Dale Sumner, who paid £2,000 for it last year. They are now asking for £3,000. “Given the press Jimmy Carr’s had,” Isaby said, “I’m not sure who’s going to want to buy this replica. Perhaps he ought to make an offer himself?”